ABSTRACT
The hotel industry is one of the sectors that is heavily affected by the COVID-19 pandemic. Compensating for this lost revenue requires understanding which aspects of guests' priorities have changed, including their feelings about sustainable practices. Drawing from an online survey with 250 adults who were at least 18 years of age, described themselves as familiar with sustainable practices, and stated they had stayed in a hotel both before and during the pandemic, this study finds that the pandemic had a significant impact on their attitudes towards sustainable practices. Although they believe that hotels' adopted protocols are adequate to protect them from COVID-19, they do not intend to adopt sustainable practices in the pandemic era.
ABSTRACT
The hotel industry is one of the sectors that is heavily affected by the COVID-19 pandemic. Compensating for this lost revenue requires understanding which aspects of guests’ priorities have changed, including their feelings about sustainable practices. Drawing from an online survey with 250 adults who were at least 18 years of age, described themselves as familiar with sustainable practices, and stated they had stayed in a hotel both before and during the pandemic, this study finds that the pandemic had a significant impact on their attitudes towards sustainable practices. Although they believe that hotels’ adopted protocols are adequate to protect them from COVID-19, they do not intend to adopt sustainable practices in the pandemic era.
ABSTRACT
The COVID-19 pandemic had a global impact since it was first discovered in late 2019, in Wuhan, China. According to the World Health Organization (WHO), COVID-19 has affected over 179 million people and killed approximately 3.9 million people in more than 200 countries across the globe (WHO,2021). This outbreak has not only affected people’s lives but also disrupted global supply chains. It has shown significant effects on businesses, consumers, and the global economy. Fear of the virus has led to many companies scrambling to respond regarding employees’ job security, ensuring supply security, risk mitigation strategy, and addressing market uncertainties that are driving down demand. Broadly, the objective of this article is to highlight issues faced by the upstream palm oil supply chain actors during this pandemic. Based on the problem, the study concluded that some forms of actions (short-term & long-term) have been proposed to ensure an agile palm oil supply chain.